~ Comprehensive Explanation of Cross-border Shipping Service ~
1. Order Pre-Shipping Preparation
Every order placed by users will go through a complete set of pre-shipping inspection procedures. Our team will check the product integrity, packaging firmness and order information consistency one by one to ensure that all goods meet the shipping standard. We strictly control every link of pre-shipping preparation and try our best to avoid order errors, product defects and other problems before delivery, so as to lay a solid foundation for smooth subsequent transportation.
2. Shipment Arrangement Rules
We adopt orderly shipment arrangement for all valid orders. After the order confirmation is completed, we will sort the orders in a reasonable order and arrange packaging and delivery work in turn. Affected by the daily order volume and operational scheduling, the shipment time of different orders will have slight differences. We will always prioritize efficient processing and try our best to shorten the pre-delivery waiting time for users.
3. Logistics Tracking & Update Mechanism
Once the goods leave the warehouse and enter the cross-border transportation link, the logistics system will automatically generate tracking data and update it in real time. The logistics status covers multiple links such as warehouse departure, transit transfer and terminal delivery. Due to the long cross-border transportation chain, the information update interval may fluctuate slightly. We will regularly sort out logistics data and ensure that users can obtain effective order dynamics.
4. Special Circumstance Handling
In the process of cross-border transportation, there may be unexpected situations such as transit suspension, information delay and route change caused by objective factors. For all abnormal logistics conditions, our customer service and operation teams will conduct special follow-up, actively sort out the problem causes, and try our best to promote the resolution of logistics problems and protect users' legitimate shopping rights and interests.
Shipping time: usually 10-16 days.
Processing time: usually 2-7 days.